Privacy policy

Last Updated: June 30, 2026

At AntLabs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, create an account, place an order, or otherwise interact with our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Who We Are

AntLabs operates this website and online store to provide customers with technology and lifestyle products, including smart gadgets, gaming accessories, audio devices, and related products.

Our website is powered by Shopify, which enables us to provide our products and services to you.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact Information

Full name
Email address
Telephone number
Billing address
Shipping address

Account Information

Username
Password
Preferences and settings

Payment Information

Payment method
Payment confirmation details
Transaction information

Important: AntLabs does not store your complete payment card information. Payments are securely processed through trusted third-party payment providers.

Order Information

Products viewed
Items added to your cart
Purchase history
Returns and cancellations

Communications

Information provided when contacting customer support
Emails and messages sent to us
Reviews or feedback submitted through our website

Device and Usage Information

IP address
Browser type
Device information
Operating system
Website usage information
Pages visited and actions taken on our website

How We Collect Your Information

We collect information:

Directly From You

When you:

Create an account
Place an order
Contact us
Subscribe to communications
Submit reviews or enquiries

Automatically

When you:

Visit our website
Browse products
Use our services
Interact with cookies and similar technologies

From Service Providers and Partners

Including:

Shopify
Payment providers
Shipping and fulfilment partners
Analytics providers
Marketing service providers

How We Use Your Information

We use your personal information to:

Process Orders

Verify purchases
Process payments
Fulfil orders
Arrange shipping and delivery
Process returns and refunds

Manage Your Account

Create and maintain your account
Remember your preferences
Provide customer support
Communicate order updates

Improve Our Services

Analyze website performance
Improve our products and services
Personalize your shopping experience
Recommend products that may interest you

Marketing Communications

Where permitted by law, we may send:

Promotional emails
Product updates
Special offers
Newsletters

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use your information to:

Verify identities
Detect fraud
Prevent unauthorized transactions
Secure our website and services
Protect our customers and business

Legal Compliance

We may process information to:

Comply with applicable laws
Respond to legal requests
Enforce our policies
Resolve disputes

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Keep you signed in
Remember your preferences
Improve website functionality
Analyze website traffic
Personalize your experience
Support marketing and advertising activities

Most browsers allow you to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.

How We Share Your Information

We may share your information with trusted third parties only where necessary, including:

Shopify

Our website is hosted by Shopify. Information submitted through our website may be processed by Shopify to provide and improve our services.

Payment Providers

Including providers such as:

PayFast
Other approved payment processors

Payment providers process transactions securely in accordance with their own privacy policies.

Shipping and Fulfilment Partners

To:

Process orders
Arrange deliveries
Provide tracking information
Handle returns and replacements

Service Providers

Including providers of:

Website hosting
Data analytics
Customer support
Marketing services
Security services

Legal Authorities

We may disclose information if required to:

Comply with legal obligations
Respond to lawful requests
Prevent fraud
Protect our rights and safety

International Data Transfers

Some of our service providers, including Shopify and other third-party services, may process information outside South Africa.

Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

Data Security

We implement reasonable technical and organisational measures to protect your personal information from:

Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Process transactions
Comply with legal obligations
Resolve disputes
Enforce agreements and policies

Your Rights

Subject to applicable laws, including the Protection of Personal Information Act, 2013 (POPIA), you may have the right to:

Access

Request access to the personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of your personal information where legally permissible.

Objection

Object to certain types of processing.

Withdrawal of Consent

Withdraw consent where processing is based on consent.

Marketing Preferences

Opt out of receiving promotional communications at any time.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

Protection of Personal Information

AntLabs is committed to protecting your privacy and processing personal information responsibly in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

We collect and process personal information only for legitimate business purposes, including:

Processing and fulfilling orders;
Providing customer support;
Processing payments and preventing fraud;
Arranging shipping and delivery;
Improving our products and services;
Sending order updates and service communications; and
Complying with legal and regulatory obligations.

By using our website and services, you acknowledge that your personal information may be collected and processed as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our services;
Legal requirements;
Operational changes; or
Improvements to our privacy practices.

Any updates will be published on this page and the Last Updated date will be revised accordingly.

Continued use of our website constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact us:

AntLabs
📍 Kimberley, Northern Cape, South Africa
📞 +27 83 589 2905
📧 support@antlabshub.co.za
🌐 https://antlabshub.co.za
📩 Contact Form available on our Contact page

We aim to respond to privacy-related enquiries within 24–48 business hours.