Refund policy

Last Updated: 22/09/2026

AntLabs is an online technology store based in South Africa, serving customers in South Africa and the United States through our fulfilment partners.

We want customers to have a clear and fair process when a product needs to be returned, replaced, repaired, or refunded.

Change-of-Mind Returns

Customers may request a voluntary change-of-mind return within 7 calendar days after receiving their order, subject to the conditions below and applicable consumer protection laws.

South African customers may separately have statutory cooling-off rights for qualifying electronic transactions under the Electronic Communications and Transactions Act 25 of 2002. Nothing in the conditions below is intended to restrict those statutory rights.

For a voluntary change-of-mind return, the item should:

Be unused and in substantially the same condition in which it was received.
Be returned with its original packaging, accessories, manuals, and included items where reasonably possible.
Include proof of purchase or the relevant order number.
Not have been damaged, altered, or misused after delivery.

Customers are generally responsible for the direct cost of returning a voluntary change-of-mind item unless applicable law provides otherwise.

Damaged, Defective, Unsafe, or Incorrect Items

If you receive an item that is damaged, defective, unsafe, materially different from what was ordered, incorrectly supplied, or otherwise does not meet applicable quality requirements, please contact us as soon as possible.

Where possible, we recommend contacting us within 48 hours of delivery so that we can document shipping damage or fulfilment errors promptly.

This 48-hour request does not limit any rights that you may have under applicable consumer protection law.

Please provide:

Your order number.
A description of the issue.
Clear photographs or videos where appropriate.

Depending on the circumstances and applicable law, available remedies may include:

Repair.
Replacement.
Refund.
Store credit, where appropriate and agreed with the customer.

For qualifying South African transactions, the Consumer Protection Act 68 of 2008 provides an implied warranty of quality.

Where goods fail to meet applicable quality standards within six months after delivery, the consumer may have the right to return the goods without penalty and at the supplier's risk and expense.

Where the applicable provisions of the Consumer Protection Act apply, the consumer may direct AntLabs to:

Repair the goods;
Replace the goods; or
Refund the purchase price.

Nothing in this policy limits those statutory rights.

Where applicable law requires AntLabs to bear the return cost for defective, unsafe, damaged, incorrectly supplied, or non-conforming goods, AntLabs will do so.

Items That May Not Qualify for a Change-of-Mind Return

Certain items may not qualify for a voluntary change-of-mind return, including:

Items damaged through misuse, neglect, modification, or improper handling after delivery.
Items missing essential components or accessories because of customer actions.
Digital or downloadable products, where applicable.
Gift cards, where applicable.
Items specifically identified as non-returnable where permitted by law.

Any exclusion in this policy does not override rights that cannot legally be excluded, including rights relating to defective, unsafe, incorrectly supplied, materially misdescribed, or non-conforming goods.

Refunds

Once a return has been received and, where appropriate, inspected, we will notify you regarding the outcome.

Approved refunds will normally be issued to the original payment method.

We aim to process approved refunds within 7–14 business days, although the time required for funds to appear may depend on the customer's bank, payment provider, or financial institution.

Where a specific refund period is required by applicable law, AntLabs will comply with that requirement.

Original shipping charges may be non-refundable for voluntary change-of-mind returns unless applicable law requires otherwise.

Where an item was defective, damaged, unsafe, incorrectly supplied, materially misdescribed, or otherwise qualifies for a statutory remedy, the appropriate shipping and return costs will be handled in accordance with applicable law.

Return Shipping

For voluntary change-of-mind returns, customers are generally responsible for return shipping costs unless applicable law provides otherwise.

AntLabs will cover reasonable return shipping costs where required by applicable law, including qualifying cases involving defective, unsafe, damaged, incorrectly supplied, or non-conforming goods.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Products should not be returned directly to a supplier, warehouse, or fulfilment location unless AntLabs has specifically provided that return address or instructed the customer to do so.

Order Cancellations

Customers may request cancellation within 24 hours of placing an order, provided the order has not already entered processing or been dispatched.

We will try to accommodate cancellation requests, but we cannot guarantee that an order can be cancelled once fulfilment has begun.

If cancellation is no longer possible, the customer may still have return, cooling-off, cancellation, or refund rights under this policy or applicable consumer protection law.

Statutory Consumer Rights

Nothing in this policy is intended to exclude, restrict, waive, or replace consumer rights that apply under the laws governing a particular transaction.

Customers in South Africa may have rights under legislation including the:

Consumer Protection Act 68 of 2008
Electronic Communications and Transactions Act 25 of 2002

These rights may include remedies for defective or unsafe goods, incorrectly supplied products, non-conforming goods, and qualifying cooling-off cancellations.

Customers in the United States may also have rights under applicable federal or state consumer protection laws.

Where applicable consumer protection law provides rights that are more favourable to the customer than the terms of this policy, those mandatory legal rights will continue to apply.