Refund policy

AntLabs is an online technology store based in South Africa, offering technology and lifestyle products through trusted fulfilment partners.

Last Updated: 30/06/2026

At AntLabs, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

Customers may request a return within 7 calendar days of receiving their order.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be returned in its original packaging, including all accessories, manuals, and promotional items.
Proof of purchase, such as an order confirmation or receipt, must be provided.
The item must not show signs of misuse, alteration, or damage caused by the customer.

Non-Returnable Items

The following items are not eligible for return:

Products damaged due to misuse, neglect, or improper handling.
Products returned without their original packaging or accessories.
Items marked as Final Sale, Clearance, or Non-Returnable.
Digital products, downloadable products, and gift cards (if applicable).
Products damaged after delivery due to customer actions.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To assist us in resolving the issue quickly, please provide:

Your order number
A description of the issue
Clear photos or videos showing the problem

Where appropriate, AntLabs may offer:

A replacement item
A refund
Store credit

Refunds

Once we receive and inspect the returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7–14 business days, depending on your payment provider and banking institution.

Please note:

Original shipping charges are generally non-refundable unless the item received was defective, damaged, or incorrect.
Refund processing times may vary depending on your payment provider.