Shipping policy

Last Updated: 22/09/2026

Thank you for shopping with AntLabs.

We aim to deliver your order as safely and efficiently as possible. Delivery times may vary depending on the product, destination, fulfilment location, courier, customs procedures, and other factors outside our reasonable control.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.

Processing times may vary during public holidays, promotional periods, high order volumes, or because of supplier or fulfilment delays.

Orders are generally processed on business days, Monday to Friday, excluding applicable public holidays.

Delivery Areas

AntLabs currently ships to customers in South Africa and the United States.

Additional countries and regions may be introduced in the future. Available shipping destinations will be displayed during checkout.

Estimated Delivery Times

South Africa: approximately 10–20 business days

United States: approximately 7–15 business days

Delivery estimates generally begin after order processing has been completed.

These periods are estimates only. Certain products, remote locations, customs procedures, courier delays, regional conditions, supplier circumstances, or other factors may result in longer delivery times.

AntLabs does not guarantee exact delivery dates unless expressly stated otherwise.

Shipping Costs

Shipping charges are displayed at checkout before an order is completed.

Shipping costs may vary depending on the destination, product, fulfilment location, shipping method, courier, and any applicable promotions.

Any free-shipping promotions will be clearly displayed on our website or during checkout.

Multiple-Item Orders

If an order contains multiple products, items may occasionally be fulfilled from different suppliers, warehouses, or fulfilment locations.

As a result, products from the same order may arrive in separate packages or at different times.

Where available, tracking information will be provided for each shipment.

Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking updates may take several business days to appear after dispatch, depending on the courier and fulfilment provider.

Tracking information is provided by the relevant courier or fulfilment service and may occasionally experience delays or temporary gaps in updates.

Customs, Duties and Import Charges

International shipments may be subject to customs procedures, import duties, taxes, clearance fees, or other charges imposed by authorities in the destination country.

Where such charges are not collected during checkout, customers may be responsible for them where permitted by applicable law and unless otherwise stated during the transaction.

Customs procedures may also affect estimated delivery times.

Delivery Delays

Although we aim to meet our estimated processing and delivery times, delays may occur because of courier disruptions, adverse weather conditions, public holidays, customs or logistics delays, high seasonal demand, supplier delays, or other unforeseen circumstances.

If AntLabs becomes aware that an order cannot be dispatched or fulfilled within the period promised or otherwise required by applicable law, we will provide any notice, cancellation option, consent request, or refund required by applicable consumer protection law.

For qualifying South African electronic transactions, statutory rights concerning delayed performance and unavailable goods remain unaffected.

For United States orders, where applicable law requires the customer to be notified of a shipping delay and provided with an opportunity to accept the delay or cancel the order for a refund, AntLabs will comply with those requirements.

Nothing in this section limits any mandatory consumer rights relating to delayed, unavailable, or undelivered orders.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information during checkout.

AntLabs cannot guarantee successful delivery where incorrect or incomplete delivery information has been supplied by the customer.

The customer may be responsible for reasonable additional delivery costs resulting directly from incorrect or incomplete information they provided, to the extent permitted by applicable law.

If you notice an error in your delivery information, please contact us as soon as possible.

We will make reasonable efforts to update the information where possible, but we cannot guarantee that changes can be made after an order has entered processing, fulfilment, or dispatch.

Failed or Unsuccessful Delivery

Customers should make reasonable efforts to ensure that someone is available to receive the parcel where required and to follow any delivery instructions provided by the courier.

If delivery cannot be completed, the courier may attempt redelivery, provide collection instructions, return the parcel to a fulfilment location, or take other action according to its delivery procedures.

Where additional delivery charges arise because of circumstances attributable to the customer, those reasonable costs may be payable by the customer where permitted by applicable law.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact AntLabs as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Clear photographs or videos where appropriate
Any relevant courier or tracking information

We will work with our fulfilment and courier partners to investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection law.

Nothing in this section limits a customer's statutory rights concerning lost, damaged, defective, incorrectly supplied, or undelivered goods.

Delivery Confirmation

A parcel may be considered delivered where the courier's tracking system confirms delivery to the delivery address or another authorised location, subject to applicable law.

If tracking shows that an order has been delivered but you have not received it, please contact AntLabs as soon as possible so that we can assist with an investigation.

Returns Related to Shipping

Returns involving damaged, defective, unsafe, incorrectly supplied, or non-conforming goods are handled in accordance with our Return & Refund Policy and applicable consumer protection law.

Customers should contact AntLabs before returning an item so that the correct return instructions can be provided.

Products should not be returned directly to a supplier, warehouse, or fulfilment location unless AntLabs has specifically instructed the customer to do so.