Shipping policy

Last Updated: 30/06/2026

Thank you for shopping with AntLabs.

We aim to deliver your order as quickly, safely, and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.

Processing times may vary during:

  • Public holidays
  • Promotional periods
  • High order volumes
  • Supplier and courier delays

Orders are only processed on business days (Monday to Friday, excluding public holidays).

Delivery Time

AntLabs currently delivers within South Africa.

Estimated delivery times are:

  • Standard Delivery: 10–20 business days
  • Remote or Regional Areas: Delivery times may occasionally exceed 20 business days depending on location and courier availability.

Delivery times are estimates only and cannot be guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on:

  • Delivery address
  • Product size and weight
  • Applicable shipping promotions

Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Where available, tracking information will be provided once your order has been shipped.

Customers may use the tracking information to monitor the progress of their delivery.

Please note that tracking updates may take several business days to appear after dispatch.

Delivery Delays

Although we strive to meet our estimated delivery times, delays may occur due to circumstances beyond our control, including but not limited to:

  • Courier service disruptions
  • Adverse weather conditions
  • Public holidays
  • Customs or logistics delays
  • High seasonal demand
  • Events beyond our reasonable control

AntLabs shall not be held liable for delivery delays caused by these circumstances.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information.

AntLabs cannot guarantee successful delivery and shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 48 hours of delivery.

To assist us in resolving the matter, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs where applicable

We will work with our fulfilment and courier partners to investigate and provide an appropriate resolution.

Contact Us

For shipping-related questions or assistance, please contact us:

AntLabs
📍 Kimberley, Northern Cape, South Africa
📧 support@antlabshub.co.za
🌐 https://antlabshub.co.za
📩 Contact Form available on our Contact page